Terms of Service — ProLeap.ai

1. Acceptance of Terms

By creating an account, downloading, installing, or using the ProLeap application ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you") and ProLeap ("we," "us," "the Owner"), a company incorporated in Ontario, Canada. Your use of the Service is also governed by our Privacy Policy.

2. Description of Service

ProLeap is a desktop application that records meetings you initiate, transcribes them using third-party transcription services, and generates AI-powered coaching feedback for individual self-improvement. The Service also includes calendar integration, attendee enrichment from publicly available professional data, and an AI coaching chat assistant.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

3. Your Account

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

The Service supports one active session per account. Signing in on a new device will terminate any existing session on other devices.

You must be at least 16 years of age to use the Service. By creating an account, you represent that you meet this age requirement.

4. Recording Laws and Consent

Important: ProLeap records audio from your device when you initiate a recording. It does not add a visible bot or notification to your meetings. You bear sole responsibility for complying with all applicable recording laws.

Your representations and warranties

By using the recording features of the Service, you represent and warrant that:

You have familiarized yourself with all applicable laws, treaties, and regulations governing the monitoring or recording of conversations in your jurisdiction and the jurisdictions of all meeting participants ("Recording Laws").
You have obtained all rights, permissions, and consents required by applicable Recording Laws before initiating any recording.
You will inform all meeting participants of the recording where required by applicable law.
You will not use the Service to record any conversation where doing so would violate applicable Recording Laws.

Our disclaimer

ProLeap does not monitor, verify, or enforce your compliance with Recording Laws. We have no duty or obligation to determine whether your use of the recording features is lawful in any particular jurisdiction. The availability of recording features in the Service does not constitute legal advice or a representation that recording is permissible in your circumstances. You assume all liability arising from your use of the recording features.

5. Acceptable Use

ProLeap is designed for individual self-improvement purposes. You agree not to use the Service for any of the following:

Prohibited uses

Employee surveillance or monitoring — using the Service to monitor, evaluate, or make employment decisions about employees, subordinates, or colleagues without their explicit knowledge and consent.
Psychological or emotional monitoring — using the Service to assess the psychological state, emotions, or mental health of any person, including in workplace, educational, or institutional settings. You are strictly prohibited from using the Service for any purpose that would constitute "emotion recognition" or "biometric categorisation" as defined under the EU Artificial Intelligence Act in a workplace or educational setting.
Recording without required consent — recording any meeting or conversation where you have not obtained consent as required by applicable Recording Laws.
Harassment, defamation, or intimidation — using recordings, transcripts, or AI-generated insights to harass, defame, blackmail, or intimidate any person.
Illegal activity — using the Service in violation of any applicable law, regulation, or legal obligation.
Reverse engineering — reverse engineering, decompiling, disassembling, or attempting to derive the source code, algorithms, or data structures of the Service.
Resale or redistribution — selling, reselling, licensing, sublicensing, or distributing the Service or access to it to any third party.
Competitive benchmarking — accessing the Service for the purpose of building a competitive product or for benchmarking or competitive analysis.
Sensitive regulated data — storing or processing protected health information (HIPAA), payment card data (PCI DSS), or other categories of regulated data through the Service unless separately agreed in writing.
Safety-critical applications — using the Service for any activity where failure could lead to death, personal injury, or environmental damage.

We reserve the right to investigate suspected violations and may suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated these Terms.

6. AI-Generated Output

Key point: All coaching insights, personality assessments, and feedback generated by ProLeap are produced by probabilistic AI models and should not be treated as statements of fact.

DUE TO THE NATURE OF ARTIFICIAL INTELLIGENCE, YOU ACKNOWLEDGE THAT OUTPUTS OF THE SERVICE MAY CONTAIN ERRORS, INACCURACIES, AND MISSTATEMENTS AND MAY BE INCOMPLETE. OUTPUT IS GENERATED BY A PROBABILISTIC MODEL AND IS NOT A STATEMENT OF FACT, A REFLECTION OF THE ACTUAL PERSONALITY OF ANY PARTICIPANT, OR A SUBSTITUTE FOR PROFESSIONAL JUDGMENT. BEFORE RELYING ON ANY OUTPUT, YOU ARE RESPONSIBLE FOR MAKING YOUR OWN DETERMINATION THAT THE OUTPUT IS SUITABLE FOR YOUR PURPOSES. THE SERVICE DOES NOT MAKE DETERMINATIVE DECISIONS REGARDING THE CHARACTER OR COMPETENCE OF ANY NATURAL PERSON.

Without limiting the foregoing:

ProLeap does not provide professional, legal, medical, financial, or therapeutic advice.
Coaching insights are automated guidance for self-reflection, not a substitute for working with a qualified professional coach, therapist, or advisor.
Personality and communication style assessments are approximations derived from meeting transcripts and should not be relied upon as definitive characterizations of any person.
You are solely responsible for any actions you take based on AI-generated output, including any consequences arising from reliance on such output.

ProLeap shall not be liable for any damage, loss, or harm arising from your reliance on AI-generated output, including but not limited to employment decisions, business decisions, or interpersonal actions taken based on such output.

7. Intellectual Property

Our intellectual property

The Service, including its software, design, branding, documentation, and all related intellectual property, is owned by ProLeap and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

Your data

You retain all ownership rights in your data, including meeting transcripts, coaching insights, chat conversations, and any other content you create or upload through the Service ("User Data"). We do not claim ownership of your User Data.

We do not use your User Data — in any form, including de-identified or aggregated form — to train AI models. Your data is processed solely to provide the Service to you, as described in our Privacy Policy.

Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, modify, and incorporate such Feedback into our products and services without obligation to you.

8. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and protect your data. By using the Service, you consent to the collection and use of your data as described in the Privacy Policy.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY TRANSCRIPTION, AI-GENERATED OUTPUT, OR ATTENDEE ENRICHMENT DATA.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the exclusions above shall apply to the fullest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROLEAP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

The limitations in this section apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless ProLeap, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service, including any recordings made using the Service.
Your violation of these Terms, including any breach of your representations and warranties regarding Recording Laws.
Your violation of any applicable law or regulation, including Recording Laws.
Any claim by a third party arising from a meeting you recorded, transcripts generated from your recordings, or AI-generated output derived from your data.
Your User Data or your use of User Data with the Service.
Any claim by a third party (including meeting attendees) arising from third-party data enrichment performed by the Service in connection with meetings you initiated or attended, including claims related to the collection or processing of their publicly available professional information.

12. Dispute Resolution

Informal resolution

Before initiating any formal dispute resolution, you agree to contact us at support@proleap.ai and attempt to resolve the dispute informally for at least thirty (30) days.

Arbitration

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered in Ontario, Canada, in accordance with the applicable rules of the ADR Institute of Canada. The arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding.

Class action waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS AND DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PROLEAP.

If this class action waiver is found to be unenforceable in your jurisdiction, the remainder of this dispute resolution section shall remain in full force and effect, and any class-wide claims shall be brought exclusively in the courts described below.

Consumer protection

If you are a consumer as defined under the Ontario Consumer Protection Act, 2002 (as amended), the arbitration agreement and class action waiver in this section do not apply to you, and you may seek recourse in the Ontario Superior Court of Justice. Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection legislation.

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. For any disputes not subject to arbitration, the courts of the Province of Ontario shall have exclusive jurisdiction.

13. Account Termination

You may stop using the Service at any time. To request deletion of your account and associated cloud data, contact us at support@proleap.ai.

We may suspend or terminate your access to the Service at any time, with or without cause, including but not limited to:

Violation of these Terms, including the Acceptable Use provisions.
Conduct that poses a security risk to the Service or other users.
Extended inactivity on your account.
Non-payment (if applicable to paid plans).

Upon termination, your right to use the Service ceases immediately. Data stored locally on your device remains under your control. Cloud data associated with your account will be deleted within thirty (30) days of termination. Sections that by their nature should survive termination (including Sections 4, 6, 7, 9, 10, 11, and 12) shall survive.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where practicable, by providing notice through the Application or by email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

15. General Provisions

Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ProLeap with respect to the Service and supersede all prior or contemporaneous communications and proposals.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Contact

If you have questions about these Terms, contact us at support@proleap.ai.